AI Chat for Customer Service
Chat that resolves.
Not chat that deflects.
Most chat AI takes the question and points the customer somewhere else. SquawkVoice reads your knowledge base, pulls live data from your systems, and answers the actual question. On your site. In your app. Same agent. Same answers.
SOC2 Compliant
HIPAA available
GDPR Ready
Live data on every reply
Already running in production.
60 to 80%
routine chats resolved without a human
3x
higher resolution than rule-based chatbots
Sub-second
average response time on every reply
40 to 60%
shorter handle time on chats that reach your team
Same day
from kickoff to first production chat
Based on customer deployments across retail, e-commerce, and SaaS operations.
You've already deployed a chatbot. Your customers already hate it.
The chatbot doesn't read your data.
It reads a script. So the customer asks where their order is, and the bot offers a help article about shipping policies. The customer stabs "agent" and waits.
The bot is great at the easy 20%.
FAQ deflection. Hours of operation. Return policy. The other 80% of chats need a real lookup, and the bot can't do it.
Customers leave the chat to find a human.
Email. Phone. Twitter complaint. Each one costs you more than the chat would have. And starts the conversation over.
Real resolution.Not flowchart navigation.
Order status & tracking
Pulls the order from your order system. Shares the status, tracking link, and ETA in the chat. Updates the address if it changed.
Account lookups & updates
Verifies the customer. Pulls their account from your CRM. Reads back the status. Updates contact info, preferences, or settings.
Returns & refunds
Checks eligibility. Generates the return label. Confirms the refund. Updates inventory. Customer doesn't wait for an agent to start the process.
Answers from your knowledge base
Reads your help center, docs, and FAQs. Stays current because the source does. No retraining when a policy changes.
Product questions with live inventory
Reads your product catalog. Checks live stock across stores and warehouses. Suggests in-stock alternatives. Offers stock-back notifications.
Handoffs that don't make customers start over
When the AI hands off to your team, the full conversation is already on the agent's screen. Customer history attached. AI summary at the top. Customer doesn't repeat themselves.
Cart & conversion help
Catches customers who hesitate at checkout. Answers shipping, sizing, and return questions. Reduces abandonment without a discount.
On your site. In your app.Same agent. Same brain.
Configured once. Deployed wherever your customer is.
Web chat
Sits on your storefront, support pages, marketing site, or product pages.
Drop-in script. No platform migration.
Branded to match.
In-app chat
Mobile SDK for iOS and Android. Web SDK for logged-in product experiences.
Full access to who the customer is when they're signed in.
Same agent, same knowledge.
What makes the chat feel like talking to someone who actually works there.
Real-time data lookups
The AI doesn't pre-cache answers. It pulls from your CRM, order system, and helpdesk on every reply. The order status is the actual current status.
Full conversation context
Remembers what was said earlier in the chat. Handles follow-ups, corrections, and topic switches without restarting.
Intent recognition
Understands what the customer means. "Where's my stuff" and "tracking for order #1234" route to the same flow.
Knowledge stays current
Connects to your help center, docs, and policy pages. When you update the source, the AI updates with it. No manual retraining.
Mid-chat handoff
When a human is the right call, the conversation hands off with the full thread, the AI's summary, and the customer's history. Agent picks up the cursor where the AI left it.
Brand voice you control
Tone, vocabulary, escalation language. You define it. The AI follows it. Sounds like your brand on every message.
Knows who it's talking to
Handles signed-in users with full account context. Handles anonymous visitors with the right level of caution. Knows the difference.
Deploys in three forms
Script tag for any website. SDK for mobile apps. Iframe for embedded experiences. Pick what fits.
Real-time data lookups
The AI doesn't pre-cache answers. It pulls from your CRM, order system, and helpdesk on every reply. The order status is the actual current status.
Full conversation context
Remembers what was said earlier in the chat. Handles follow-ups, corrections, and topic switches without restarting.
Intent recognition
Understands what the customer means. "Where's my stuff" and "tracking for order #1234" route to the same flow.
Knowledge stays current
Connects to your help center, docs, and policy pages. When you update the source, the AI updates with it. No manual retraining.
Mid-chat handoff
When a human is the right call, the conversation hands off with the full thread, the AI's summary, and the customer's history. Agent picks up the cursor where the AI left it.
Brand voice you control
Tone, vocabulary, escalation language. You define it. The AI follows it. Sounds like your brand on every message.
Knows who it's talking to
Handles signed-in users with full account context. Handles anonymous visitors with the right level of caution. Knows the difference.
Deploys in three forms
Script tag for any website. SDK for mobile apps. Iframe for embedded experiences. Pick what fits.
Works with the stack you already run
E-commerce
Developer
Web
Mobile
Helpdesk
CRM
Knowledge base
One agent. Three channels.
Same customer.
Chat gets exponentially better when SquawkVoice is also handling your voice, email, SMS, and WhatsApp.
The customer who chatted yesterday and calls today doesn't start over. The one who emailed Monday and chats Tuesday gets a reply that references the email. The agent who picks up an escalation sees every interaction across every channel, not just the chat.
Same configuration. Same knowledge. Same identity. Different channels.
SquawkVoice Voice
Resolve inbound and outbound calls end-to-end.
SquawkVoice Email
Triage, draft, and send replies grounded in live data.
SOC2 Compliant
HIPAA with BAA
GDPR with DPA
Redaction in chat
AES-256 encryption
Role-based access
Regional data residency
Data retention
Frequently Asked Questions
How is this different from the chatbot we already have?
Where does it pull answers from?
How long does deployment take?
Does it work on mobile apps?
What happens when the AI can't answer?
How does it handle authenticated users vs. anonymous visitors?
Can we customize the way it sounds?
How does it stay current with our policies?
How is this priced?
Will it slow down our site?
How do you handle PII in chat?
See it before you buy it.
The chat widget on this page is the real product.
Try it. Then book the demo.
