HOSPITALITY & TRAVEL

Every reservation confirmed.
Every guest question answered.

No more missed booking calls. No more guests holding for a simple room question. SquawkVoice handles every call, chat, and email your guests and travelers send — reservations, modifications, check-in, loyalty queries, and guest services. In their language, any time of day.

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SOC 2 Type II

PCI-aware

GDPR Ready

40+ languages

You don't lose guests loudly.
You lose them on hold.

Peak season breaks your capacity

Holiday season. Summer. A major event in the city. Booking and inquiry volume spikes and your front desk and contact center can't keep up. You hire for the peak and pay for it the rest of the year — or you don't, and guests take their next booking to a competitor who picked up.

International guests lost to the gaps.

A guest calls in Portuguese. A traveller chats in Mandarin. An inquiry arrives in Arabic. Your team does their best. But language gaps mean slower resolutions, more transfers, and guests who don't come back. Your property is global. Your contact coverage should be too.

Every channel starts from zero.

Booked on the app. Called to modify. Emailed with a special request. Each time, the guest starts from the beginning. New queue, same question, no progress. That's not a service issue. That's a loyalty issue — and in hospitality, a loyalty issue is a revenue issue.

The guest who booked Monday
doesn't start over on Thursday.

Configured once. Connected to your property management system, your booking engine, and your guest profile tools. Working across every channel your guests use, and remembering them across all of them.

Voice

Reservations. Modifications. Guest services.

Picks up on the first ring. Checks availability and books, modifies, or cancels reservations against your live PMS. Answers questions about room types, amenities, dining, and check-in times. Handles loyalty program inquiries. Hands off to your team with full guest profile context when a situation needs a person.

See how voice works

Chat

On your website. On your booking engine. In your guest app.

Reads your property information, your policies, and your FAQs. Books and modifies reservations in real time. Answers questions about availability, rates, facilities, and local recommendations. Handles group and event inquiry triage. Hands off mid-chat with the full conversation already on the screen.

See how chat works

Email

The inbox, cleared.

Reads incoming guest emails. Looks up their booking. Drafts a reply grounded in your policies and live availability. Sends pre-arrival instructions, itinerary confirmations, and answers to service requests automatically. Routes special requests and complaints to your team with the draft and the guest record already attached.

See how email works

SMS

Confirmations. Pre-arrival. In-stay requests.

Answers inbound texts on the number your customers already have. Sends confirmations, reminders, and order updates, then handles the reply. Hands off to your team with the full thread.

See how SMS works

The app your international guests already use.

Answers questions, books appointments, and shares tracking links, documents, and photos right in the thread, in 40+ languages. Same agent, same knowledge.” Button “See how WhatsApp works.

See how email works

The top guest and traveller contacts
drive the majority of your volume.

Based on real contact analysis across operations. The same Pareto curve shows up in every organization we've worked with.

Knowledge topic

Share of contacts

Reservation & booking requests

26.3%

Modification & rebooking requests

19.8%

Check-in and arrival information

14.1%

Points, status, & redemption

11.4%

Amenities & facilities questions

9.7%

Billing, payment, & invoice inquiries

7.6%

Accessibility needs

6.2%

Complaints & escalation

4.9%

SquawkVoice handles every one of these end-to-end. Not “deflects.” Resolves.

Built for the way your hospitality operation actually works.

Hotels and resorts

Reservation booking and modification, room-type and rate inquiries, pre-arrival and check-in instructions, in-stay service requests, dining and spa booking, loyalty program support, post-stay follow-up and feedback capture.

Airlines and travel agencies

Flight status and booking inquiries, itinerary changes and seat upgrades, loyalty tier and miles questions, baggage policy, cancellation and rebooking, multi-leg journey support, proactive disruption notifications.

Vacation rentals and OTAs

Property availability and pricing, booking confirmation and check-in instructions, house rules and access information, maintenance and issue reporting, damage deposit questions, host and guest support routing.

Cruise lines and tour operators

Itinerary and excursion inquiries, cabin and package upgrades, embarkation logistics, dietary and accessibility requests, shore excursion booking, pre- and post-cruise transfer support.

Restaurant groups and hospitality chains

Reservation booking and waitlist management, dietary and allergy inquiries, event and private dining requests, loyalty and gift card questions, multi-location routing, after-hours inquiry capture.

Already running in
hospitality and travel operations like yours.

60–80%

of routine guest contacts resolved without a human agent

$220K+

estimated annual savings on a single high-volume reservations and inquiry line

2.1 min

average handle time. The guest gets the answer and moves on.

100%

answer rate. No missed calls. No queue overflow during peak and holiday season.

Based on customer deployments across hotels, travel agencies, and hospitality groups running SquawkVoice across voice and chat.

What You Get with
SquawkVoice

Property management system integration

Real-time availability, rates, and reservation status pulled live from your PMS. Books, modifies, and cancels reservations against your live inventory. Sends confirmation and pre-arrival instructions by SMS or email.

Multilingual support

40+ languages. Auto-detects the guest's language. Same agent, same property knowledge, every nationality you host.

Proactive guest communications

Outbound pre-arrival messages, check-in instructions, activity recommendations, checkout reminders, and post-stay surveys. Every touchpoint logged and on-brand.

Guest profile and history access

Looks up the guest record, reads preferences and stay history, and routes with context. Your team picks up informed, not starting over. Repeat guests feel known.

Booking engine connection

Reads live availability and rates. Completes the booking in the same conversation. No hold, no transfer, no drop-off. The guest confirms before they hang up.

Special request and complaint routing

Captures accessibility needs, dietary requests, and in-stay complaints. Routes to the right team with full context. Service recovery starts before the guest finishes the call.

Loyalty program support

Checks points balances, tier status, and redemption options in real time. Handles enrollment and profile questions. Keeps high-value loyalty members moving without a queue.

Intelligent call routing and warm transfer

Routes to the right property, department, or language line. When a human is needed, your team gets the full conversation and guest profile before they say hello.

Analytics dashboard

Booking conversion by channel. Containment by request type. Complaint and escalation volume. CSAT and NPS signals. The numbers your revenue manager and your GMs both want.

No professional services contract. No waiting.
Live the same day.

SquawkVoice connects to what you already run. First production calls on the same day.

Quick wins

Deploy AI on the top reservation and FAQ topics. Activate containment routing for high-confidence categories. Set up live escalation to your reservations and guest services team. Most properties hit 60%+ containment in the first 30 days.

Step 1

Foundational builds

Complete PMS, booking engine, and loyalty program integrations. Enable multi-language support and proactive guest communications. Build the feedback loop for answer quality.

Step 2

Strategic expansion

Multi-channel deployment across voice, chat, and email. Proactive outreach on post-stay feedback and re-booking. Cross-property knowledge consolidation for hotel groups and chains.

Step 3

Works with the stack
you already run

Property management

Helpdesk and ticketing

Loyalty and membership

Guest communications

CRM and guest profiles

Telephony and CCaaS

Booking and channel management

See all integrations

Built for your security review. And your guests' trust.

Data processing agreements executed with every subprocessor that touches guest data. Most security and compliance reviews clear in 2 to 3 weeks. Compliance documentation provided for your review.

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